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How To Order

ORDERING TERMS AND CONDITIONS

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HOW TO ORDER

Placing An Order.-
After register and log in, placing an order is simple. While browsing, through our site, choose the items in which you are interested and the quantity required of each. In a couple of days you will receive an e-mail from us with a detailed quotation, including freight cost to the address you have given and estimated date of shipping in case of your approval.

Deposit.-
Once you have accepted our quotation, a 50% deposit will be required. Balance is due prior to shipment. A final invoice will be issued at the time of production completion.

Inventory.-
Please allow between three to four weeks for production of most items.

Shipments.-
All orders are manufactured in our shops and  packed and shipped from our facilities in Chihuahua, Mexico. Customer is responsible for all freight charges. All claims on apparent or concealed shipping damages should be reported in writing to Impamerica immediately and in the Bill of Lading to the carrier.
Truck drivers in general will not unload the pallets and crates. Please have a forklift available for heavy loads.

Returns.-
Returns on standard products will be accepted only if the original crate or pallet is intact. All returns will be object to a restocking fee of 20% and must be pre approved by Impamerica. There will be no refund of original shipping charges and return freight charges are responsibility of the customer.

Samples.-
Impamerica has a pragmatic policy on samples. While the company shall bear the cost of the product-sample, prospective buyer will pay the freight cost. Once buyer places an order on Impamerica, in the first shipment, the freight cost shall be adjusted.

Privacy Statement.-
Impamerica, S.A. de C.V., will not sell, rent or share any information about our customers with any other organization.

Wholesale Accounts.-
If you are interested in becoming a dealer of our products and would like to establish a wholesale account with us, please do so by filling out the Credit Application. In order to qualify for a dealership, a business must have a retail establishment where our products can be properly displayed and repetively sold. All initial orders shall be paid in full before shipment. Net 30 days terms, will be established for those customers who submit valid credit references listed on the application.

Warranty.-
Our products are warranted to be free from defect in materials and workmanship, except those related to the natural color variation inherent in the production of Cast Stone. Any defective product will be replaced.

Impamerica products are covered for a period of 3 years from the date of purchase. This warranty does not cover any accessory materials or labor, such as flashing, grouting, installation or any other related costs. The manufactured material must be installed according to applicable federal, state and local building codes in order for the warranty to be valid.

The manufacturer's warranty is exclusive and in lieu of all other warranties whether written, oral implied, or statutory, excluding any warranty of merchantability or fitness for a particular purpose and expressly excludes liability for any incidental, consequential, or other damages, and liability based upon any alleged negligence, breach of duty or any other legal theory other than the limited liability warranty set forth above. The maximum liability shall not exceed the purchase price of the material provided.


Custom Designs and Products.-

Impamerica welcomes custom designs, offering the experience and expertise of our Designers, Mold Makers and Artisans. Lead Times for custom work vary according to the scope and complexity of the project or product required. Because of the expertise required to manufacture custom designs, Impamerica retains ownership of all patterns and molds.


Homeowners.-
Impamerica sells directly to Architectural products dealers, Decoration Centers, Large Construction Companies and other retailers exclusively. If you are a homeowner, please fill out this form for the dealer nearest you.

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